Returns & Refunds Policy

Last updated: 2025

Eligibility for Returns

To request a return or replacement:
• Contact us within 14 days of delivery
• Item must be unworn, unwashed and in original condition

Because products are created on-demand, we do not accept returns for wrong size or change of mind. Check our size guide before ordering.

Damaged / Defective Items

If your item arrives damaged or defective, we will replace it at no cost. Proof (photo) is required.

Wrong Address or Failed Delivery

If the order could not be delivered due to incorrect customer address, the customer is responsible for re-shipping cost.

Refund Processing

Refunds (if approved) are issued back to the original payment method.
Shipping fees are non-refundable.

Exchanges

We do not support exchanges at this time. Customers may reorder a new size or item.

Contact

support@new-olympus.com